[vc_row full_width=”stretch_row” tlg_text_align=”text-center”][vc_column width=”5/6″ css=”.vc_custom_1652372924844{border-radius: 35px !important;}”][tlg_header_single alignment=”text-left” same_title=”yes” title_style=”bold” parallax=”parallax-off” btn_link=”url:%23main|||” button_layout=”btn btn-filled btn-rounded” hide_on_scroll=”scrolled-no-hide” overlay=”yes” title=”CallSwitch Hosted Telephony” header_text_color=”#ffffff” header_overlay_color=”#49c5b6″ header_gradient_color=”#0000ef” title_text_color=”#00ff99″ header_bg_color=”#003af9″ bg_size=”100″ image=”9483″]

Business Edition

[/tlg_header_single][/vc_column][vc_column width=”1/6″][vc_single_image image=”8001″][/vc_column][/vc_row][vc_row full_width=”stretch_row”][vc_column width=”1/2″ css=”.vc_custom_1652180734051{padding-top: 50px !important;padding-right: 50px !important;padding-bottom: 50px !important;padding-left: 50px !important;background-color: #ffffff !important;}” el_id=”Call-switch-info-title”][tlg_headings title_tag=”h2″ alignment=”left” title=”Call Switch” icon=”fa fa-phone”][vc_column_text]

CallSwitch is a market-leading hosted telephony platform, delivering the full suite of Unified Communications features, integrations, and fully supported hardware to mobilise your workforce in an affordable, efficient way.

The solution delivers an evolving range of advanced call
handling and management features through an intuitive
interface. Key features include:
[/vc_column_text][/vc_column][vc_column width=”1/2″ el_id=”icon-list” css=”.vc_custom_1652247777216{padding-top: 50px !important;padding-bottom: 50px !important;}”][vc_row_inner gap=”5″][vc_column_inner width=”1/2″][tlg_icon_title_list][tlg_icon_title_list_content title=”Hot desking” icon=”ti-desktop”][tlg_icon_title_list_content title=”Soft/mobile client” icon=”ti-mobile”][tlg_icon_title_list_content title=”Directory services & click-to-dial” icon=”ti-hand-point-up”][tlg_icon_title_list_content title=”Instant messaging & presence” icon=”ti-comments”][tlg_icon_title_list_content title=”Voicemail & voice-to-email transcription” icon=”fa fa-envelope”][tlg_icon_title_list_content title=”Voice & video conferencing” icon=”ti-video-camera”][tlg_icon_title_list_content title=”Secure administration portal” icon=”ti-lock”][/tlg_icon_title_list][/vc_column_inner][vc_column_inner width=”1/2″][tlg_icon_title_list][tlg_icon_title_list_content title=”Screen sharing” icon=”ti-layout-media-left”][tlg_icon_title_list_content title=”Auto attendant” icon=”ti-headphone”][tlg_icon_title_list_content title=”Call queuing & parking” icon=”ti-layers-alt”][tlg_icon_title_list_content title=”Compliant call recording” icon=”ti-microphone”][tlg_icon_title_list_content title=”CRM integration” icon=”ti-cloud”][tlg_icon_title_list_content title=”Microsoft Teams integration” icon=”ti-microsoft-alt”][/tlg_icon_title_list][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row” tlg_background_style=”bg-secondary” el_id=”features-list”][vc_column][tlg_intro_carousel][tlg_intro_carousel_content btn_link=”url:%23|||” button_icon_hover=”yes” button_layout=”btn btn-primary-line btn-rounded” subtitle_first=”yes” style=”left” image=”9274″ title=”Communicator Soft Client”]

The Communicator soft client is your window into the CallSwitch platform, enabling your employees to communicate and collaborate however they wish, on any device, and from wherever they’re working.

Communicator is available for desktop (Windows and
Mac OS), and mobile (iOS and Android), delivering a host
of communication and collaboration features within a
single, intuitive pane:[/tlg_intro_carousel_content][tlg_intro_carousel_content btn_link=”url:%23|||” button_icon_hover=”yes” button_layout=”btn btn-primary-line btn-rounded” subtitle_first=”yes” style=”left” image=”9274″]

• Softphone

• Video

• Instant messaging

• Group conferencing

• Screen sharing

• Document sharing

• Click-to-dial

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Leverage our powerful UCaaS
infrastructure and features to provide
an enhanced voice solution for your
Microsoft Teams users.

For businesses who use Microsoft 365 for productivity
and collaboration, CallSwitch for Teams allows
your employees to use Teams desktop and mobile
applications to make and receive voice calls without
clicking out to other consoles, giving the productivity
benefit of having a single application to handle all
channels of communication.[/tlg_intro_carousel_content][tlg_intro_carousel_content btn_link=”url:%23|||” button_icon_hover=”yes” button_layout=”btn btn-primary-line btn-rounded” subtitle_first=”yes” style=”left” image=”9312″]
Best of all, Teams users sit within your CallSwitch solution
seamlessly alongside users who prefer to make use
of our Communicator applications or desk phones –
meaning genuine endpoint flexibility.
[/tlg_intro_carousel_content][/tlg_intro_carousel][/vc_column][/vc_row][vc_row full_width=”stretch_row” tlg_background_style=”bg-secondary”][vc_column][tlg_intro_carousel style=”intro-left”][tlg_intro_carousel_content btn_link=”url:%23|||” button_icon_hover=”yes” button_layout=”btn btn-primary-line btn-rounded” subtitle_first=”yes” style=”left” image=”9333″ title=”Desk Phones”]

CallSwitch is compatible with handsets and conference devices from all the leading manufacturers, catering for all budgets.

This enables us to help you match desk phone hardware to the requirements and specifications of different groups of users or departments.

[/tlg_intro_carousel_content][tlg_intro_carousel_content btn_link=”url:%23|||” button_icon_hover=”yes” button_layout=”btn btn-primary-line btn-rounded” subtitle_first=”yes” style=”left” image=”9333″]

[/tlg_intro_carousel_content][/tlg_intro_carousel][/vc_column][/vc_row][vc_row full_width=”stretch_row” tlg_background_style=”bg-secondary”][vc_column][tlg_intro_carousel][tlg_intro_carousel_content btn_link=”url:%23|||” button_icon_hover=”yes” button_layout=”btn btn-primary-line btn-rounded” subtitle_first=”yes” style=”left” image=”9340″ title=”Intelligent Integration”]

Key to any Unified Communications solution is integration with other critical services, improving both productivity and accuracy

Our platform is plug-and-play ready for integration with
Salesforce, Microsoft Dynamics, Sugar CRM, Hubspot,
Zendesk, Bullhorn, Pipedrive, Suite CRM, Zoho and
Vtiger, with new integrations coming on-stream regularly.
[/tlg_intro_carousel_content][tlg_intro_carousel_content btn_link=”url:%23|||” button_icon_hover=”yes” button_layout=”btn btn-primary-line btn-rounded” subtitle_first=”yes” style=”left” image=”9340″]
Less common, web-based, CRMs are also catered for,
offering both ‘click-to-dial’ and ‘screen pop’ functionality.

CallSwitch also integrates with Microsoft Teams, offering
a cost-effective and resilient solution for voice in a
Microsoft world.[/tlg_intro_carousel_content][/tlg_intro_carousel][/vc_column][/vc_row][vc_row full_width=”stretch_row” tlg_background_style=”bg-secondary”][vc_column][tlg_intro_carousel][tlg_intro_carousel_content btn_link=”url:%23|||” button_icon_hover=”yes” button_layout=”btn btn-primary-line btn-rounded” subtitle_first=”yes” style=”left” image=”9235″ title=”Call Recording”]

CallSwitch Business can be enabled for native cloud-based call recording, offering a 90 day rolling archive of your calls, complete with secure data centre storage.

Should you need to retain copies of call recordings beyond the previous 90 days, the platform enables you to archive recordings to your own Amazon S3, Google Drive, or Dropbox storage solution. [/tlg_intro_carousel_content][tlg_intro_carousel_content image=”9235″]If you’re operating in a regulated industry and need to adhere to strict compliance requirements, such as MiFID II or PCI, we also offer a fully compliant, cloud based call recording and analytics platform – Atmos.

The Atmos platform comes complete with advanced search and retrieval, 256 bit encryption, long-term immutable storage, and payment platform integration, delivering the ultimate telephony compliance suite.

[/tlg_intro_carousel_content][/tlg_intro_carousel][/vc_column][/vc_row][vc_row full_width=”stretch_row” tlg_background_style=”bg-secondary”][vc_column][tlg_intro_carousel][tlg_intro_carousel_content btn_link=”url:%23|||” button_icon_hover=”yes” button_layout=”btn btn-primary-line btn-rounded” subtitle_first=”yes” style=”left” image=”9368″ title=”Wallboards”]

Wallboards can provide teams with live insight into how they are meeting customer needs and internal quotas, while enabling department heads to identify areas of increased demand that could require additional resource.

Should you need to retain copies of call recordings beyond the previous 90 days, the platform enables you to archive recordings to your own Amazon S3, Google Drive, or Dropbox storage solution. [/tlg_intro_carousel_content][tlg_intro_carousel_content btn_link=”url:%23|||” button_icon_hover=”yes” button_layout=”btn btn-primary-line btn-rounded” subtitle_first=”yes” style=”left” image=”9368″]CallSwitch wallboards display a host of live call statistics across your deployment, enabling you to monitor activity and respond to any performance issues promptly. Statistics can be displayed on any webenabled and connected device.[/tlg_intro_carousel_content][/tlg_intro_carousel][/vc_column][/vc_row][vc_row full_width=”stretch_row” tlg_background_style=”bg-secondary”][vc_column][tlg_intro_carousel][tlg_intro_carousel_content btn_link=”url:%23|||” button_icon_hover=”yes” button_layout=”btn btn-primary-line btn-rounded” subtitle_first=”yes” style=”left” image=”9363″ title=”Administration Portal”]

Our secure, web-based portal enables you to perform a wide range of administrative duties from anywhere.

Add extensions and hunt groups, make configuration changes to call routing, control end-user features, maintain centralised contact directories, and far more can be centrally configured, deployed, and managed instantly.[/tlg_intro_carousel_content][tlg_intro_carousel_content btn_link=”url:%23|||” button_icon_hover=”yes” button_layout=”btn btn-primary-line btn-rounded” subtitle_first=”yes” style=”left” image=”9363″][/tlg_intro_carousel_content][/tlg_intro_carousel][/vc_column][/vc_row][vc_row full_width=”stretch_row” tlg_background_style=”bg-secondary”][vc_column][tlg_intro_carousel style=”intro-left”][tlg_intro_carousel_content btn_link=”url:%23|||” button_icon_hover=”yes” button_layout=”btn btn-primary-line btn-rounded” subtitle_first=”yes” style=”left” image=”9366″ title=”Network Resilience”]

Our CallSwitch platform runs from multiple, geographically redundant, UK
data centres. Our primary data centre is London Volta, offering industry leading resilience for connectivity, power and cooling, and is a co-location centre of choice in the heart of the City.

We run load balanced controllers and hosts across
advanced Linux Based Dell server clusters, providing
additional backup, and connect to the PSTN using direct
SS7.[/tlg_intro_carousel_content][tlg_intro_carousel_content btn_link=”url:%23|||” button_icon_hover=”yes” button_layout=”btn btn-primary-line btn-rounded” subtitle_first=”yes” style=”left” image=”9366″]IP traffic flows directly over uncontended links, and
the platform peers extensively over LINX and LonAP as
well as privately, ensuring traffic is handed to other ISPs
locally wherever possible.
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